Refund and Returns Policy

1. Our Digital Products

Certency sells digital products exclusively, including:

• PDF reports, guides, and certification intelligence documents
• Excel and spreadsheet databases and calculators
• Notion templates and study planners
• AI prompt packs and career resources
• Certification comparison decision packs

All products are delivered electronically via a secure download link sent to the email address provided at checkout. No physical goods are shipped.

2. Satisfaction Guarantee

We stand behind the quality of our products. If you purchase a Certency digital product and are not satisfied —you may request a full refund within 3 days of the purchase date.

To request a refund, simply email us at support@certency.com with your order number and a brief description of the issue. We will process your refund within 3–5 business days to your original payment method.

3. Refund Eligibility

Eligible for a Full Refund

• Request submitted within 3 days of purchase date
• Product was not as described on the product page
• File could not be downloaded or was corrupted
• Duplicate purchase (accidental double-order)

Not Eligible for a Refund

• Refund request submitted more than 3 days after the purchase date
• Product has been fully consumed and the request appears to be in bad faith (e.g., request for refund after using the full content of a report)
• Purchases made with promotional codes offering 50% or greater discount

We reserve the right to decline refund requests that appear abusive or fraudulent. We will always communicate our reasoning clearly if a request is declined.

4. How to Request a Refund

Refund requests must be submitted by email. Please include:

• Your full name and the email address used at checkout
• Your WooCommerce order number (found in your confirmation email)
• The name of the product you are requesting a refund for
• A brief description of why you are requesting a refund (optional but helpful)

Send all refund requests to: support@certency.com

We respond to all refund requests within 1–2 business days.

5. Refund Processing

Approved refunds are processed within 3–5 business days of approval. Refunds are issued to the original payment method used at checkout (credit card, debit card, or PayPal). Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear on your statement.

Certency does not charge any restocking fees or processing fees for refunds.

6. Failed Downloads and Technical Issues

If you experience a technical issue with your download — including a broken link, corrupted file, or failed delivery — please contact us immediately at support@certency.com. We will re-send your download link or provide an alternative delivery method within 24 hours at no additional charge.

Technical issues do not count against your 3-day refund window.

7. Subscription Products

If Certency introduces subscription-based products in the future, cancellation and refund terms specific to those products will be disclosed clearly at the time of purchase. Subscribers may cancel at any time; pro-rated refunds for unused subscription periods will be evaluated on a case-by-case basis.

8. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or credit card company. Most issues can be resolved quickly through our support team. If you initiate a chargeback without first contacting us, we may be unable to process future orders from your account.

9. Changes to This Policy

Certency reserves the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our store after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

For all refund requests and support inquiries, please contact:

• Email: support@certency.com
• Response time: 1–2 business days
• Business hours: Monday–Friday, 9am–5pm PT